“The beautiful beach was perfect for our family's holiday fun!”view full review
Princess Family Club Riviera, a 5-star family-friendly hotel with a rating of 7.8/10 on Booking.com, features 144 spacious family rooms and numerous amenities tailored for children. Guests can enjoy access to an all-inclusive service with 13 restaurants and multiple pools.
Rooms & Amenities
Rooms at Princess Family Club Riviera are equipped with two double beds or a king-size bed, plus a bunk bed for children. The hotel offers Family Club Deluxe Junior Suites that feature direct pool access and hot tubs for added comfort. Amenities include iPod docking stations and special gifts for children.
Dining & Leisure
Dining options include the themed Pirate Buffet designed specifically for families and a range of à la carte restaurants offering Italian, Mexican, Asian, and international cuisine. Guests have access to the exclusive ice cream parlor and various on-site bars, including the lively pool bar.
Family-Friendly Activities
The hotel features numerous family-centric activities including a Kids' Club designed for children aged 4 to 12 and multiple pools specifically for kids. Evening entertainment includes shows and themed activities suitable for all ages, while parents can enjoy wellness offerings like beach yoga.
Location & Transportation
Princess Family Club Riviera is conveniently located near popular attractions such as the famous Fifth Avenue and the archaeological site of Tulum. The hotel is approximately 9.5 miles from Aeropuerto de Playa del Carmen, offering easy transfer options for guests.
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
I had a mixed experience at Princess Family Club Riviera. The hotel was huge and clean with plenty of pools and activities for the kiddos, but the quality of service was hit or miss, especially at the restaurants. Overall, I found it decent but not quite worth the price I paid.
Rooms
6.0
My room was spacious and clean but had a slight damp smell. It really felt outdated, which was a bummer for such a nice resort.
Service
5.0
Service was pretty inconsistent. While some staff were friendly-shoutout to Karla, Rocio, and Ricardo-others were just not helpful at all. The concierge experience was particularly frustrating.
Location
7.0
The resort is beautiful and well-kept, with a private beach and plenty of chairs to chill on, but it's farther from Cancun than I expected.
Dining
5.0
Dining options were quite average. The buffet food was often the same every day, and even though the quality was decent, I wanted more variety. I was disappointed with the steak restaurant; the meat was just burned.
Facilities
7.0
Facilities were nice with lots of pools and kids activities, but I noticed the food at the kids' buffet was often cold, which is frustrating when you're hungry.
Thomas
United States,
February
2025
7.0/10
My stay at Princess Family Club Riviera had its ups and downs. The hotel was clean and well-maintained with plenty of pools and kids' activities. However, the service left a lot to be desired, and dining options were inconsistent.
Rooms
7.0
The Family Club Room was spacious and clean, though it had a damp smell. It had all the amenities we needed, and I loved the pool access.
Service
5.0
The service was unfortunately quite poor overall. I encountered staff that lacked knowledge and empathy, particularly when addressing a booking issue.
Location
8.0
The location was beautiful and well-kept, but it was farther from Cancun than I anticipated. The private beach was a real highlight.
Dining
5.0
Dining was hit or miss. Some food was quite good, but I was disappointed by the lack of variety, especially in the kids' section.
Facilities
7.0
Amenities like the pools and kids' activities were enjoyable. The hotel had everything a family could need, though the dining experience was a letdown.
Kenny
United States,
December
2024
7.4/10
I had a fantastic stay at Princess Family Club Riviera, especially enjoying the family-oriented amenities. The separate family buffet and pools were much quieter, making for a more enjoyable experience. However, the food quality at the buffet was quite average, and I had a slow response during a medical emergency, which was concerning.
Rooms
9.0
My Family Club Room was spacious and ideal for sharing with kids, though there was a bit of a damp smell.
Service
7.0
The staff was friendly, particularly Karla, Rocio, and Ricardo, who made our stay pleasant despite some slow responses from the concierge at times.
Location
8.0
The location was beautiful and well-kept, though it felt farther away from Cancun than I expected.
Dining
6.0
While the a la carte restaurants were quite nice, the buffet offered food that was often cold and not of great quality.
Facilities
7.0
The hotel had a lot of activities for kids and families, and the pool areas were enjoyable, but getting reservations for restaurants was tricky.
Richard
United States,
November
2024
5.8/10
My stay at Princess Family Club Riviera was mostly enjoyable, offering plenty of family-friendly features. The kid's pool became a favorite for my little one, but there were some areas needing improvement, especially regarding food variety. Overall, while the hotel had its charms, some updating would make it even better.
Rooms
8.0
I was impressed with the spaciousness of our Family Club Room, which had direct pool access and felt larger than most hotel rooms I've seen at similar rates.
Service
7.0
The service was generally good, especially for the kids, but there were moments when staff seemed unsure about the hotel facilities, like the doctor's office location.
Location
7.0
The hotel itself is beautiful and well-kept, though it was a bit farther from Cancun than I expected, which might not suit everyone.
Dining
6.0
I found the food to be good, but the variety was lacking as we saw similar dishes every day. An improvement in the a la carte options would be beneficial.
Facilities
8.0
The facilities were clean and well-maintained, providing many options for activities, including multiple pools and a water park for the kids.
William
United States,
October
2024
5.0/10
My stay at Princess Family Club Riviera was quite a mix. The kids loved the separate family pools, but the service left much to be desired. With some issues during check-in and dining, I found it hard to enjoy the overall experience, although the resort grounds were beautiful.
Rooms
6.0
The Family Club Room was nice and spacious, meeting our needs, but it felt a bit outdated.
Service
5.0
I encountered a lack of empathy from the front desk staff, which was disappointing. Some staff were friendly, but overall, I hoped for better service.
Location
5.0
The resort is located farther away from Cancun than I expected, which affected our plans a bit.
Dining
5.0
Dining options were just okay, with some meals being less than appetizing at times. It didn't quite live up to my expectations.
Facilities
7.0
The resort's facilities were well-maintained and clean, but I had some concerns about the quality and safety of the equipment for kids.
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