Princess Family Club Riviera Hotel Playa del Carmen, Playa del Carmen
241US$
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Key details
About the Hotel
Prolongacion 5Ta. Avenida, Mz 20, Lote 006,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Club Room
Max:
3 persons
595 sq. feet
Bed options:
3 Single beds
Garden view
Shower
Coffee machine
room details
Check Prices
Club Room
Max:
3 persons
595 sq. feet
Bed options:
3 Single beds
Garden view
Shower
Coffee machine
room details
Check Prices
Family Room
Max:
2 persons
595 sq. feet
Bed options:
1 King Size Bed
Garden view
Shower
Coffee machine
room details
Check Prices
Price and Room Availability
Check availability and prices for your dates now!
Getting around
Comprehensive guide to transport options for seamless travel
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- No pets allowed
- 24-hour security
- Baggage storage
- Elevator
- ATM/Cash machine
- Barber shop
- Fire extinguishers
Sports & Fitness
- Fitness center
- Water sports
- Tennis court
- Pool tables
- Darts
- Table tennis
Guest Parking
- Dryer
Services
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Stores/Commercial services
Dining
- Restaurant
- Snack bar
- Bar/ Lounge area
Business
- Meeting/ Banquet facilities
Children
- Cribs
- Babysitting/Child services
- Baby stroller
- Children's play area
- Kids club
- Game room
Spa & Leisure
- Outdoor swimming pool
- Beach access
- Night club
- Entertainment
- Garden area
- Spa & wellness center
- Sauna
- Turkish bath
- Massage
Room features
- Air conditioning
- Mini-bar
- Terrace
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Dryer
Media
- AM/FM alarm clock
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Location
Prolongacion 5Ta. Avenida, Mz 20, Lote 006,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Prolongacion 5Ta. Avenida, Mz 20, Lote 006,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
152 Calle Quinta Avenida
Quinta Avenida
4.1
mi
Calle Xcalacoco North of Playa del Carmen
Playa
4700 ft
Beach
Xcalacoco
1.4
mi
Punta Bete
2800 ft
Golf Course
El Camaleon Golf Course
1.1
mi
Beach
Point Esmeralda
2.0
mi
Punta Venado
2.0
mi
Beach
Grand Coral Beach Club
1.6
mi
Golf Course
Grand Coral Golf Riviera Maya
1.6
mi
Beach
Punta Esmeralda Beach
2.1
mi
Carr Federal Mza 20 Lt 02
Go Natural Explorers
2.1
mi
Museums
Zona Arqueologica Tulum
2.3
mi
Church of Guadalupe
2.7
mi
Calle 88 Norte
Playa Publica 88
2.5
mi
Gallery
Galeria Luis Sottil
2.6
mi
28 de Julio Square
2.4
mi
Playa del Carmen
Xca-Ha Park
2.5
mi
Cancun-Tulum Highway
Punta Venado Bike Park
2.6
mi
Gallery
Amate Gallery
2.6
mi
Kingdom Hall of Jehovah's Witnesses
2.6
mi
Events
Salon Tres Rios I
2.7
mi
Carretera Federal Tulum Km 244 A 5 Kilometros Del Cenote Dos Ojos
Cenote Misterio Maya
3.0
mi
Carretera Chetumal - Puerto Juare Playa del Carmen
Xavage Park by Xcaret
3.1
mi
Dive Sites
3.0
mi
5ta Avenida Via 38 Building next to ACACAO
La 5ta Hacienda
3.3
mi
Gallery
Tierra Huichol
3.3
mi
Gallery
La Galeria de Playa Art Gallery
3.6
mi
Avenida entre 24 y 34 calles 5a
Caminarte
3.6
mi
Carretera Federal Km 104 Playa de Akumal
Galeria Lamanai
3.7
mi
Gallery
Riviera Art Gallery
3.8
mi
Nearby
Punta Bete
3900 ft
Restaurants
Koh Thai
4900 ft
Predio El Limonar fraccion 2
Reviews and Ratings
Reviews from guests about their experience.
84%
loved their spa retreat and can’t wait to return.
8.4/10
Great
Rooms
7.2
Location
7.0
Service
5.8
Dining
5.4
Tommy
United States of America,
March
2025
6.8/10
I had a mixed experience at Princess Family Club Riviera. The hotel was huge and clean with plenty of pools and activities for the kiddos, but the quality of service was hit or miss, especially at the restaurants. Overall, I found it decent but not quite worth the price I paid.
Rooms
6.0
My room was spacious and clean but had a slight damp smell. It really felt outdated, which was a bummer for such a nice resort.
Service
5.0
Service was pretty inconsistent. While some staff were friendly—shoutout to Karla, Rocio, and Ricardo—others were just not helpful at all. The concierge experience was particularly frustrating.
Location
7.0
The resort is beautiful and well-kept, with a private beach and plenty of chairs to chill on, but it’s farther from Cancun than I expected.
Dining
5.0
Dining options were quite average. The buffet food was often the same every day, and even though the quality was decent, I wanted more variety. I was disappointed with the steak restaurant; the meat was just burned.
Facilities
7.0
Facilities were nice with lots of pools and kids activities, but I noticed the food at the kids' buffet was often cold, which is frustrating when you're hungry.
Thomas
United States of America,
February
2025
7.0/10
My stay at Princess Family Club Riviera had its ups and downs. The hotel was clean and well-maintained with plenty of pools and kids' activities. However, the service left a lot to be desired, and dining options were inconsistent.
Rooms
7.0
The Family Club Room was spacious and clean, though it had a damp smell. It had all the amenities we needed, and I loved the pool access.
Service
5.0
The service was unfortunately quite poor overall. I encountered staff that lacked knowledge and empathy, particularly when addressing a booking issue.
Location
8.0
The location was beautiful and well-kept, but it was farther from Cancun than I anticipated. The private beach was a real highlight.
Dining
5.0
Dining was hit or miss. Some food was quite good, but I was disappointed by the lack of variety, especially in the kids' section.
Facilities
7.0
Amenities like the pools and kids' activities were enjoyable. The hotel had everything a family could need, though the dining experience was a letdown.
Kenny
United States of America,
December
2024
7.4/10
I had a fantastic stay at Princess Family Club Riviera, especially enjoying the family-oriented amenities. The separate family buffet and pools were much quieter, making for a more enjoyable experience. However, the food quality at the buffet was quite average, and I had a slow response during a medical emergency, which was concerning.
Rooms
9.0
My Family Club Room was spacious and ideal for sharing with kids, though there was a bit of a damp smell.
Service
7.0
The staff was friendly, particularly Karla, Rocio, and Ricardo, who made our stay pleasant despite some slow responses from the concierge at times.
Location
8.0
The location was beautiful and well-kept, though it felt farther away from Cancun than I expected.
Dining
6.0
While the a la carte restaurants were quite nice, the buffet offered food that was often cold and not of great quality.
Facilities
7.0
The hotel had a lot of activities for kids and families, and the pool areas were enjoyable, but getting reservations for restaurants was tricky.
Richard
United States of America,
November
2024
5.8/10
My stay at Princess Family Club Riviera was mostly enjoyable, offering plenty of family-friendly features. The kid's pool became a favorite for my little one, but there were some areas needing improvement, especially regarding food variety. Overall, while the hotel had its charms, some updating would make it even better.
Rooms
8.0
I was impressed with the spaciousness of our Family Club Room, which had direct pool access and felt larger than most hotel rooms I've seen at similar rates.
Service
7.0
The service was generally good, especially for the kids, but there were moments when staff seemed unsure about the hotel facilities, like the doctor’s office location.
Location
7.0
The hotel itself is beautiful and well-kept, though it was a bit farther from Cancun than I expected, which might not suit everyone.
Dining
6.0
I found the food to be good, but the variety was lacking as we saw similar dishes every day. An improvement in the à la carte options would be beneficial.
Facilities
8.0
The facilities were clean and well-maintained, providing many options for activities, including multiple pools and a water park for the kids.
William
United States of America,
October
2024
5.0/10
My stay at Princess Family Club Riviera was quite a mix. The kids loved the separate family pools, but the service left much to be desired. With some issues during check-in and dining, I found it hard to enjoy the overall experience, although the resort grounds were beautiful.
Rooms
6.0
The Family Club Room was nice and spacious, meeting our needs, but it felt a bit outdated.
Service
5.0
I encountered a lack of empathy from the front desk staff, which was disappointing. Some staff were friendly, but overall, I hoped for better service.
Location
5.0
The resort is located farther away from Cancun than I expected, which affected our plans a bit.
Dining
5.0
Dining options were just okay, with some meals being less than appetizing at times. It didn't quite live up to my expectations.
Facilities
7.0
The resort's facilities were well-maintained and clean, but I had some concerns about the quality and safety of the equipment for kids.
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