What are the check-in and check-out times at Princess Family Club Riviera?
Check-in is at 15:00 and check-out is by 12:30.
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Princess Family Club Riviera, Playa del Carmen
241US$
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Key details
About the Hotel
Prolongacion 5Ta. Avenida, Mz 20, Lote 006,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
- Steps from the Beach
Perfect
8.2
7.7
Loved by guests
"On the family club they have everything just for the kiddos including a water park, buffet and ice cream shop."
"The family room was also very good with bunk beds and hot tub."
"You'll be a few meters away from a small drink stand and on the other side is essentially a kids pavilion with a splash pad, an indoor games area and a dedicated kids food area."
Princess Family Club Riviera offers a
Rooms & Amenities
Rooms at Princess Family Club Riviera are designed for families, featuring configurations with
Dining Options
Dining options include the
Leisure Activities
Leisure activities include a
Local Attractions
Located just minutes from Playa del Carmen's vibrant city center, Princess Family Club Riviera offers easy access to attractions such as
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Family Club Room Pool Access
2 persons
55 m²
3 Single beds
Shower
Coffee machine
room details
Family Club Room
2 persons
55 m²
3 Single beds
Shower
Coffee machine
room details
Family Club Pool Access
2 persons
55 m²
1 King-size bed
Shower
Coffee machine
room details
Price and Room Availability
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- Free Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- No pets allowed
- 24-hour security
- Luggage storage
- Lift
- ATM/Cash machine
- Barber shop
- Fire extinguishers
Sports & Fitness
- Fitness centre
- Water sports
- Tennis court
- Billiard tables
- Darts
- Table tennis
Guest Parking
- Dryer
Services
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
Dining
- Restaurant
- Snack bar
- Bar/ Lounge area
Business
- Meeting/ Banquet facilities
Children
- Cots
- Babysitting/Child services
- Baby pushchair
- Children's play area
- Kids club
- Game room
Spa & Leisure
- Outdoor swimming pool
- Beach access
- Night club
- Entertainment
- Garden area
- Spa & wellness centre
- Sauna
- Turkish bath
- Massage
Room features
- Air conditioning
- Mini-bar
- Terrace
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Dryer
Media
- AM/FM alarm clock
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Dining Onsite
Princess Family Club Riviera offers a delightful array of dining options, blending international flavors with a family-friendly atmosphere. From vibrant buffets celebrating culinary diversity to lively bars that cater to all tastes, each venue promises an engaging dining experience in a warm and inviting setting.
Exclusive Buffet
International
Ambiance
Bright and bustling, perfect for families, offering a diverse dining experience.
Key Offerings
Enjoy an array of dishes prepared daily by dedicated chefs, ensuring every meal is a celebration of taste.
Reservation
Not needed.
Open for breakfast, lunch, and dinner.
Family Club's Pirate Buffet
Family-focused buffet
Ambiance
A playful and inviting atmosphere designed for families with children.
Key Offerings
Specially prepared dishes that cater to all ages, featuring fun themes and interactive dining.
Reservation
Not needed.
Hours vary.
Fantasy Bar
Snack bar and drinks
Ambiance
Lively and fun, featuring daily activities led by animators.
Key Offerings
A variety of premium drinks and light snacks, ideal for socializing and unwinding.
Reservation
Not needed.
Hours vary.
Sunset Lobby Bar
Bar and lounge
Ambiance
Elegant and relaxed, located in the lobby of the Grand Sunset Hotel.
Key Offerings
Artfully crafted cocktails and local beverages, perfect for enjoying the sunset ambiance.
Reservation
Not needed.
Hours vary.
Location
Prolongacion 5Ta. Avenida, Mz 20, Lote 006,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Prolongacion 5Ta. Avenida, Mz 20, Lote 006,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Landmark
Quinta Avenida
6.6
km
Landmark
Playa
1.4
km
Beach
Xcalacoco
2.2
km
Landmark
Punta Bete
840 m
Golf Course
El Camaleon Golf Course
1.8
km
Beach
Point Esmeralda
3.3
km
Landmark
Punta Venado
3.2
km
Beach
Grand Coral Beach Club
2.6
km
Golf Course
Grand Coral Golf Riviera Maya
2.7
km
Beach
Punta Esmeralda Beach
3.3
km
Landmark
Go Natural Explorers
3.4
km
Museum
Zona Arqueologica Tulum
3.7
km
Landmark
Church of Guadalupe
4.3
km
Landmark
Playa Publica 88
4.0
km
Gallery
Galeria Luis Sottil
4.2
km
Landmark
28 de Julio Square
3.9
km
Landmark
Xca-Ha Park
4.0
km
Landmark
Punta Venado Bike Park
4.2
km
Gallery
Amate Gallery
4.2
km
Landmark
Kingdom Hall of Jehovah's Witnesses
4.3
km
Event hall
Salon Tres Rios I
4.4
km
Landmark
Cenote Misterio Maya
4.9
km
Landmark
Xavage Park by Xcaret
4.9
km
Landmark
Dive Sites
4.8
km
Landmark
La 5ta Hacienda
5.3
km
Gallery
Tierra Huichol
5.3
km
Gallery
La Galeria de Playa Art Gallery
5.8
km
Landmark
Caminarte
5.8
km
Landmark
Galeria Lamanai
5.9
km
Gallery
Riviera Art Gallery
6.0
km
Nearby
Punta Bete
1.2
km
Restaurants
Koh Thai
1.5
km
Predio El Limonar fraccion 2
Explore Playa del Carmen
Explore Playa del Carmen
Playa
18 minutes walking
A beautiful beach known for its soft sand and vibrant atmosphere. Perfect for sunbathing and water activities.
Point Esmeralda
35 minutes walking
A serene beach area featuring a river and picturesque scenery. Great for swimming and family outings.
Koh Thai
18 minutes walking
Authentic Thai cuisine in a cozy setting, featuring signature dishes like Pad Thai and Green Curry.
La 5ta Hacienda
55 minutes driving
Traditional Mexican restaurant famous for its vibrant decor and dishes such as Ceviche and Tacos al Pastor.
Getting around
Reviews and Ratings
Reviews from guests about their experience.
Tommy
United States,
March
2025
6.8/10
I had a mixed experience at Princess Family Club Riviera. The hotel was huge and clean with plenty of pools and activities for the kiddos, but the quality of service was hit or miss, especially at the restaurants. Overall, I found it decent but not quite worth the price I paid.
Rooms
6.0
My room was spacious and clean but had a slight damp smell. It really felt outdated, which was a bummer for such a nice resort.
Service
5.0
Service was pretty inconsistent. While some staff were friendly-shoutout to Karla, Rocio, and Ricardo-others were just not helpful at all. The concierge experience was particularly frustrating.
Location
7.0
The resort is beautiful and well-kept, with a private beach and plenty of chairs to chill on, but it's farther from Cancun than I expected.
Dining
5.0
Dining options were quite average. The buffet food was often the same every day, and even though the quality was decent, I wanted more variety. I was disappointed with the steak restaurant; the meat was just burned.
Facilities
7.0
Facilities were nice with lots of pools and kids activities, but I noticed the food at the kids' buffet was often cold, which is frustrating when you're hungry.
Thomas
United States,
February
2025
7.0/10
My stay at Princess Family Club Riviera had its ups and downs. The hotel was clean and well-maintained with plenty of pools and kids' activities. However, the service left a lot to be desired, and dining options were inconsistent.
Rooms
7.0
The Family Club Room was spacious and clean, though it had a damp smell. It had all the amenities we needed, and I loved the pool access.
Service
5.0
The service was unfortunately quite poor overall. I encountered staff that lacked knowledge and empathy, particularly when addressing a booking issue.
Location
8.0
The location was beautiful and well-kept, but it was farther from Cancun than I anticipated. The private beach was a real highlight.
Dining
5.0
Dining was hit or miss. Some food was quite good, but I was disappointed by the lack of variety, especially in the kids' section.
Facilities
7.0
Amenities like the pools and kids' activities were enjoyable. The hotel had everything a family could need, though the dining experience was a letdown.
Kenny
United States,
December
2024
7.4/10
I had a fantastic stay at Princess Family Club Riviera, especially enjoying the family-oriented amenities. The separate family buffet and pools were much quieter, making for a more enjoyable experience. However, the food quality at the buffet was quite average, and I had a slow response during a medical emergency, which was concerning.
Rooms
9.0
My Family Club Room was spacious and ideal for sharing with kids, though there was a bit of a damp smell.
Service
7.0
The staff was friendly, particularly Karla, Rocio, and Ricardo, who made our stay pleasant despite some slow responses from the concierge at times.
Location
8.0
The location was beautiful and well-kept, though it felt farther away from Cancun than I expected.
Dining
6.0
While the a la carte restaurants were quite nice, the buffet offered food that was often cold and not of great quality.
Facilities
7.0
The hotel had a lot of activities for kids and families, and the pool areas were enjoyable, but getting reservations for restaurants was tricky.
Richard
United States,
November
2024
5.8/10
My stay at Princess Family Club Riviera was mostly enjoyable, offering plenty of family-friendly features. The kid's pool became a favorite for my little one, but there were some areas needing improvement, especially regarding food variety. Overall, while the hotel had its charms, some updating would make it even better.
Rooms
8.0
I was impressed with the spaciousness of our Family Club Room, which had direct pool access and felt larger than most hotel rooms I've seen at similar rates.
Service
7.0
The service was generally good, especially for the kids, but there were moments when staff seemed unsure about the hotel facilities, like the doctor's office location.
Location
7.0
The hotel itself is beautiful and well-kept, though it was a bit farther from Cancun than I expected, which might not suit everyone.
Dining
6.0
I found the food to be good, but the variety was lacking as we saw similar dishes every day. An improvement in the a la carte options would be beneficial.
Facilities
8.0
The facilities were clean and well-maintained, providing many options for activities, including multiple pools and a water park for the kids.
William
United States,
October
2024
5.0/10
My stay at Princess Family Club Riviera was quite a mix. The kids loved the separate family pools, but the service left much to be desired. With some issues during check-in and dining, I found it hard to enjoy the overall experience, although the resort grounds were beautiful.
Rooms
6.0
The Family Club Room was nice and spacious, meeting our needs, but it felt a bit outdated.
Service
5.0
I encountered a lack of empathy from the front desk staff, which was disappointing. Some staff were friendly, but overall, I hoped for better service.
Location
5.0
The resort is located farther away from Cancun than I expected, which affected our plans a bit.
Dining
5.0
Dining options were just okay, with some meals being less than appetizing at times. It didn't quite live up to my expectations.
Facilities
7.0
The resort's facilities were well-maintained and clean, but I had some concerns about the quality and safety of the equipment for kids.
Access exclusive early booking discounts.
Choose your spa escape today!
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
The hotel Princess Family Club Riviera provides visitors with a free full breakfast.
Pets
Pets are not allowed.
Languages
Spanish
Number of rooms:
144
Former name
Family Club at Grand Riviera Princess
FAQs
About Princess Family Club Riviera
How far is Princess Family Club Riviera from Aeropuerto de Playa del Carmen?
The hotel is located 5 km from Aeropuerto de Playa del Carmen, approximately a 20-minute drive.
What amenities are available at Princess Family Club Riviera?
Amenities include 12 pools, a spa and wellness center, a fitness center, beach access, and a kids' club.
Are there on-site dining options at Princess Family Club Riviera?
The hotel features an à la carte restaurant serving international cuisine and a snack bar.
Does Princess Family Club Riviera have a bar?
Yes, the hotel has multiple bars, including a pool bar and a lounge area.
What types of rooms are available at Princess Family Club Riviera?
Rooms include family rooms with two double beds, a king-size bed, and bunk beds designed for children.
Is parking available at Princess Family Club Riviera?
Free private parking is available on-site without the need for a reservation.
Does Princess Family Club Riviera offer any activities for children?
Yes, there is a dedicated kids' club offering supervised activities for ages 4 to 12.
Is Wi-Fi available at Princess Family Club Riviera?
Complimentary Wi-Fi is available throughout the property.
How far is Princess Family Club Riviera from the center of Playa del Carmen?
The hotel is approximately 5 km from the center of Playa del Carmen.
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