Princess Family Club Riviera | Playa del Carmen ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

Prolongacion 5Ta. Avenida, Mz 20, Lote 006, Playa del Carmen, Mexico, 77710

“The beautiful beach was perfect for our family's holiday fun!”view full review

Princess Family Club Riviera offers a family-friendly experience with a wide range of amenities and activities designed specifically for children. This 5-star Playa del Carmen hotel features 144 spacious family rooms, multiple pools, and diverse dining options.

Rooms & Amenities

Rooms at Princess Family Club Riviera are designed for families, featuring configurations with two double beds or a king-size bed and a bunk bed. Each room includes modern amenities such as a flat-screen TV and air conditioning, ensuring a comfortable stay.

Dining Options

Dining options include the themed Pirate Buffet for families and seven à la carte restaurants offering Italian, Mexican, Asian and international cuisines. Guests can also enjoy snacks and drinks from several bars, including a lively pool bar.

Leisure Activities

Leisure activities include a water park, swimming pools, and a Kids' Club with organized events for ages 4 to 12. Special programs for teenagers ensure a variety of entertainment options for every family member.

Local Attractions

Located just minutes from Playa del Carmen's vibrant city center, Princess Family Club Riviera offers easy access to attractions such as Xavage Park by Xcaret and the Grand Coral Golf Riviera Maya. It is conveniently positioned for exploring the natural beauty of the Riviera Maya.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Family Club Room Pool Access

2 persons

55 m²

3 Single beds

Shower

Coffee machine

room details

Family Club Room

2 persons

55 m²

3 Single beds

Shower

Coffee machine

room details

Family Club Pool Access

2 persons

55 m²

1 King-size bed

Shower

Coffee machine

room details

Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Playa del Carmen 6.5 km

Airports

Aeropuerto de Playa del Carmen (PCM) 11.0 km

Cancun (CUN) 51.7 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Perfect Pirate-Themed Fun

“During my stay at the Princess Family Club, my kids had an absolute blast! The family club features a lovely pirate-themed restaurant and playground that kept them entertained throughout our visit. They loved the dedicated kids' pool and the fantastic water park that offered shallow water, making it safe for them to enjoy while my husband and I relaxed nearby. The experience was fun-filled and designed perfectly for families!” view full review

Delicious Variety at Restaurants

“I thoroughly enjoyed the diverse dining options available in the resort. The à la carte restaurants, particularly those within the family club, provided a good variety of tasty meals. Breakfast at the pirate-themed restaurant was a family favorite, with plenty of flavorful choices. The buffet also had a wide selection, and I loved exploring new dishes every day!” view full review

Comfortable Family Room

“The family club room we stayed in was perfect for our needs. It featured a comfy king bed alongside a bunk bed for the kids, complete with a curtain separating the sleeping areas. This setup allowed everyone to have their space at night while still being close. The room was clean, and we appreciated the thoughtful details, like sand toys for beach play!” view full review

Amazing Evening Shows

“The entertainment during our stay was a highlight! Every evening, we enjoyed fantastic shows that captivated both my kids and us. The lively atmosphere and talented performances provided quality family time and lovely memories. This aspect truly added to our overall experience at the Princess Family Club!” view full review

General

Free Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
24-hour security
Luggage storage
Lift
ATM/Cash machine
Barber shop
Fire extinguishers

Sports & Fitness

Fitness centre
Water sports
Tennis court
Billiard tables
Darts
Table tennis

Guest Parking

Dryer

Services

Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services

Dining

Restaurant
Snack bar
Bar/ Lounge area

Business

Meeting/ Banquet facilities

Children

Cots
Babysitting/Child services
Baby pushchair
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Night club
Entertainment
Garden area
Spa & wellness centre
Sauna
Turkish bath
Massage

Room features

Air conditioning
Mini-bar
Terrace
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Dryer

Media

AM/FM alarm clock

Location

Prolongacion 5Ta. Avenida, Mz 20, Lote 006, Playa del Carmen, Mexico, 77710

Map view

Prolongacion 5Ta. Avenida, Mz 20, Lote 006, Playa del Carmen, Mexico, 77710

City landmarks

Landmark

Quinta Avenida

6.6 km

Landmark

Playa

1.4 km

Beach

Xcalacoco

2.2 km

Landmark

Punta Bete

840 m

Golf Course

El Camaleon Golf Course

1.8 km

Beach

Point Esmeralda

3.3 km

Landmark

Punta Venado

3.2 km

Beach

Grand Coral Beach Club

2.6 km

Golf Course

Grand Coral Golf Riviera Maya

2.7 km

Beach

Punta Esmeralda Beach

3.3 km

Landmark

Go Natural Explorers

3.4 km

Museum

Zona Arqueologica Tulum

3.7 km

Landmark

Church of Guadalupe

4.3 km

Landmark

Playa Publica 88

4.0 km

Gallery

Galeria Luis Sottil

4.2 km

Landmark

28 de Julio Square

3.9 km

Landmark

Xca-Ha Park

4.0 km

Landmark

Punta Venado Bike Park

4.2 km

Gallery

Amate Gallery

4.2 km

Landmark

Kingdom Hall of Jehovah's Witnesses

4.3 km

Event hall

Salon Tres Rios I

4.4 km

Landmark

Cenote Misterio Maya

4.9 km

Landmark

Xavage Park by Xcaret

4.9 km

Landmark

Dive Sites

4.8 km

Landmark

La 5ta Hacienda

5.3 km

Gallery

Tierra Huichol

5.3 km

Gallery

La Galeria de Playa Art Gallery

5.8 km

Landmark

Caminarte

5.8 km

Landmark

Galeria Lamanai

5.9 km

Gallery

Riviera Art Gallery

6.0 km

Nearby

Punta Bete

1.2 km

Restaurants

Koh Thai

1.5 km

Predio El Limonar fraccion 2

Reviews and Ratings

Reviews from guests about their experience.

Tommy

United States, March 2025

6.8/10

I had a mixed experience at Princess Family Club Riviera. The hotel was huge and clean with plenty of pools and activities for the kiddos, but the quality of service was hit or miss, especially at the restaurants. Overall, I found it decent but not quite worth the price I paid.

Rooms

6.0

My room was spacious and clean but had a slight damp smell. It really felt outdated, which was a bummer for such a nice resort.

Service

5.0

Service was pretty inconsistent. While some staff were friendly-shoutout to Karla, Rocio, and Ricardo-others were just not helpful at all. The concierge experience was particularly frustrating.

Location

7.0

The resort is beautiful and well-kept, with a private beach and plenty of chairs to chill on, but it's farther from Cancun than I expected.

Dining

5.0

Dining options were quite average. The buffet food was often the same every day, and even though the quality was decent, I wanted more variety. I was disappointed with the steak restaurant; the meat was just burned.

Facilities

7.0

Facilities were nice with lots of pools and kids activities, but I noticed the food at the kids' buffet was often cold, which is frustrating when you're hungry.

Thomas

United States, February 2025

7.0/10

My stay at Princess Family Club Riviera had its ups and downs. The hotel was clean and well-maintained with plenty of pools and kids' activities. However, the service left a lot to be desired, and dining options were inconsistent.

Rooms

7.0

The Family Club Room was spacious and clean, though it had a damp smell. It had all the amenities we needed, and I loved the pool access.

Service

5.0

The service was unfortunately quite poor overall. I encountered staff that lacked knowledge and empathy, particularly when addressing a booking issue.

Location

8.0

The location was beautiful and well-kept, but it was farther from Cancun than I anticipated. The private beach was a real highlight.

Dining

5.0

Dining was hit or miss. Some food was quite good, but I was disappointed by the lack of variety, especially in the kids' section.

Facilities

7.0

Amenities like the pools and kids' activities were enjoyable. The hotel had everything a family could need, though the dining experience was a letdown.

Kenny

United States, December 2024

7.4/10

I had a fantastic stay at Princess Family Club Riviera, especially enjoying the family-oriented amenities. The separate family buffet and pools were much quieter, making for a more enjoyable experience. However, the food quality at the buffet was quite average, and I had a slow response during a medical emergency, which was concerning.

Rooms

9.0

My Family Club Room was spacious and ideal for sharing with kids, though there was a bit of a damp smell.

Service

7.0

The staff was friendly, particularly Karla, Rocio, and Ricardo, who made our stay pleasant despite some slow responses from the concierge at times.

Location

8.0

The location was beautiful and well-kept, though it felt farther away from Cancun than I expected.

Dining

6.0

While the a la carte restaurants were quite nice, the buffet offered food that was often cold and not of great quality.

Facilities

7.0

The hotel had a lot of activities for kids and families, and the pool areas were enjoyable, but getting reservations for restaurants was tricky.

Richard

United States, November 2024

5.8/10

My stay at Princess Family Club Riviera was mostly enjoyable, offering plenty of family-friendly features. The kid's pool became a favorite for my little one, but there were some areas needing improvement, especially regarding food variety. Overall, while the hotel had its charms, some updating would make it even better.

Rooms

8.0

I was impressed with the spaciousness of our Family Club Room, which had direct pool access and felt larger than most hotel rooms I've seen at similar rates.

Service

7.0

The service was generally good, especially for the kids, but there were moments when staff seemed unsure about the hotel facilities, like the doctor's office location.

Location

7.0

The hotel itself is beautiful and well-kept, though it was a bit farther from Cancun than I expected, which might not suit everyone.

Dining

6.0

I found the food to be good, but the variety was lacking as we saw similar dishes every day. An improvement in the a la carte options would be beneficial.

Facilities

8.0

The facilities were clean and well-maintained, providing many options for activities, including multiple pools and a water park for the kids.

William

United States, October 2024

5.0/10

My stay at Princess Family Club Riviera was quite a mix. The kids loved the separate family pools, but the service left much to be desired. With some issues during check-in and dining, I found it hard to enjoy the overall experience, although the resort grounds were beautiful.

Rooms

6.0

The Family Club Room was nice and spacious, meeting our needs, but it felt a bit outdated.

Service

5.0

I encountered a lack of empathy from the front desk staff, which was disappointing. Some staff were friendly, but overall, I hoped for better service.

Location

5.0

The resort is located farther away from Cancun than I expected, which affected our plans a bit.

Dining

5.0

Dining options were just okay, with some meals being less than appetizing at times. It didn't quite live up to my expectations.

Facilities

7.0

The resort's facilities were well-maintained and clean, but I had some concerns about the quality and safety of the equipment for kids.